Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns

At Apothecary & Leaf, we take great care in selecting and preparing each item we offer. We hope you are delighted with your purchase, but if for any reason you are not completely satisfied, we are happy to assist with returns.

We offer a 14-day return policy, which means you have 14 days from the date your order is delivered to request a return.

To be eligible for a refund, items must be unopened, unused, and returned in their original condition and packaging. Customers are responsible for return shipping costs, and original shipping charges are non-refundable.  “For health, safety, and quality reasons, we cannot accept returns on opened tea, herbs, botanicals, personal care goods (such as beauty products) or other consumable products.”

Before returning any item, please contact us at Lindsey@apothecaryandleaf.com We will provide instructions and the appropriate return address. Returns sent without prior authorization will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at lindsey@apothecaryandleaf.com.

If you have any questions regarding your order, please don’t hesitate to contact us. We are always happy to help.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.