Frequently Asked Questions

Where do you ship?
We currently ship within the United States only.

How much is shipping?
Shipping is just $5.95 on any size order within the USA. Orders over $200 ship free.

Can I have my gift shipped directly to the recipient?
Absolutely. Simply enter the recipient’s address as the shipping address at checkout and we’ll send it directly to them.

Can I include a gift message?
Yes. You can add a short gift message with your order and we’ll include it with the parcel.

Will prices be included in a gift order?
No. We do not include invoices showing prices inside gift parcels.

Can I cancel my order?
You may cancel your order as long as it has not yet been processed or shipped. Please contact us as soon as possible and we’ll be happy to help.

Can you help me choose a gift?
Absolutely. Send me the occasion, recipient’s age, whether you’re shopping for a man or woman, any interests or likes you know, and your budget, and I’ll be happy to suggest a few ideas.

Are your teas loose leaf?
Yes. Our teas are loose leaf unless otherwise stated on the individual product listing.

Where can I find brewing instructions?
Brewing temperature, steep time and recommended amount of tea are included on each tea product page.

What if I have a question about a product?
Send me a message using the contact link and I’ll be happy to help with any additional product details.

What if an item arrives damaged?
Please contact us as soon as possible with your order details and photos of the damage so we can help.

Do you offer gift wrapping?

Because many of our items require extra protection during shipping, we’re unable to offer a traditional gift-wrapping service. However, we add tissue to the top of the carefully packed contents so your recipient still receives a parcel that feels thoughtful and special to open.